For SOCSO, 2 Hours Wait Time for 5 Qs

I am here at Hospital Kuala Lumpur or General Hospital as people normally refer it to. I am waiting for my name to be called and I have no clue when it will be. 

There is no counter near the area, no information or directive given there to let people know what to expect. While looking clueless, a kind aunty asked if I am here because of Socso. I answered her yes but I don’t know what I need to do. She saw me holding a letter and asked me to drop it into a wooden tray outside of a bilik kaunseling (counselling room). The place is full of people, waiting, I’d bet.

Initially, I had planned to come here by Uber. Mom suggested to get Brother to send me there after he dropped his kids back home from school. I thought, why not? I’d save a trip to pay.

First of all, this place is a mess. The direction and sign boards are useless. Not knowing where is the Orthopaedic Specialist Clinic, I asked Brother to dropped me near the A&E Department. Their Information Center is closed. I had to asked an Auxiliary policemen stationed at the entrance of one of the wards. He told me it’s at the new building near the hospital main entrance. Yeah, I had to walked all the way back to where we came in. I kept looking for the sign while walking but couldn’t see any signs indicating Orthopaedic. There are two looking-like-new buildings on both my left and right. Still no sign of Orthopaedic. I turned to my right toward some auditorium and saw trainee nurses coming out from the building. I stopped one and asked where is the Orthopaedic. She pointed to another not-so-new building in front of me. Wait, that building doesn’t look new. There are newer buildings!

Sigh.

While heading to the building, I saw a lot of police cars and black posh cars in front of the main entrance. There is a black Bentley with a yellow numberless plate. It belongs to someone in the Pahang royal family. A lot of people gathered near the entrance to catch a glimpse of the royal and I kinda lost my way. A nurse saw me holding a Socso letter and pointed me to 2F. Not sure why there was heaps of people waiting for the lift. I decided to take the stair instead.

Reached the second floor, I was struggling to find the sign to Bilik Kaunseling. After walking back and forth and contemplating whether to go on floor up, since I can’t see sign on which floor I am currently at. Then, I saw a plate that says  “SOCSO” with an arrow. Oh my, the crowd! I see no nurse or staff only patients and four rooms with closed door. I walked past those people to the other end, not knowing what I should do. I don’t see any signs or directions. Until that kind aunty saw me.

So, after writing till here, I have been waiting for 40 minutes. No chair or any places to sit, my back begin to ache and my feet feeling sore. I don’t dare to walk away fearing that my name would be called any time and I’d miss my turn.

The inside of the Bilik Kaunseling.. from the outside

The crowd mostly comprises of elderly and disabled people. There are few on wheelchair and walking sticks. There are also handicapped people. I am one of the few able-bodies waiting to be called. At a point, I felt embarrassed to be there because there people who does have the need to be there and to go through this process and my situation is not as bad as half of those there.

It’s almost 4, I am still standing at the same spot. Couldn’t stand the back ache and sore feet anymore. I saw several empty seats inside the room. I went in an took a seat. Luckily I brought the iPad along and downloaded a couple of eBooks. I opened up iBook app and started reading A Monster Calls by Patrick Ness. It’s a movie that would be on-screen soon. I decided to try the book first before watching the movie.

It was around 4:15 when my name was called. Finally! I had a little bit of a hard time getting up after standing up for so long. I went into the room. It was a long meeting room, with several tables joined together. There were two doctors sitting at each end of the joined tables with a Malay lady with her head resting on the table, in between the doctors. He was an Indian doctor. I took the seat in front of him while he was flipping at a photocopied of my forms with Dr. Guna’s report. He flipped it back and forth. I offered him my medical report but he said it’s okay.

It was a very, and I really mean it, short interview session. I wouldn’t call it an interview though. He only asked me five questions:

  1. What do I do for a living?
  2. When did I have GBS?
  3. Am I fully recovered?
  4. Do I start driving?
  5. Do I have to go back for follow up?

These five questions only last 3 minutes. I had to reconfirmed again that our session is indeed ended. He reassured me and said he will write the report. So, out I went.

I called Brother and told him that I will call Uber for ride home. Since it’s almost 5 and there will be congestion everywhere.

That’s my Monday.

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